Sark PBX SARK1000 IP PBX (25-70 users) IP Only

Availability: In Stock SARK UCS is a new kind of PBX platform, built to cope with medium to high workloads on existing copper and fibre-based TDM networks. It is equally at home in the 21CN world of SIP and VoIP. Designed and developed for the UK market by UK telephony people, the platform is reliable, fast and has a low cost-of-ownership when compared with traditional TDM and proprietary IP offerings. SARK UCS also has many unique features which give it a substantial edge over its competitors, particularly in the areas of high-availability and remote platform support. Issues that are of particular importance to those users whose businesses depend upon high levels of customer interaction and care. Switching Performance SARK UCS uses its own on-board high-speed logic and rules engine (the HSLE). The HSLE is very small and fast, being optimised to switch high volumes of in-bound and out-bound calls in the minimum number of cycles. The end result is much faster switching decisions from SARK when compared to its competitors. Thanks to HSLE, SARK UCS can comfortably sustain high call arrival rates on relatively low CPU power, making it ideal for deployment into high volume or high ?spike? environments. 'FlatPack' Turn-Key Solution for Fast and Easy Deployment With the VoIPon developed configurator documentation, VoIPon resellers can forward order PBX systems with all key provisioning and routing information pre-loaded. This combined with the PBX?s autoprovisioning software (available for most popular SIP phone types) means installation and deployment is painless, error free and normally completed in just a few hours. Remote Support - Management VoIPon systems have been developed with the most advanced remote management, configuration and diagnostic capabilities of any PBX in their class. Tools like the unique SIP Dynamic Proxy capability plus automatic recognition and adoption of new SIP devices, enable effective system and terminal management, and make on-going adds, moves and changes much easier for both customer and supplier Reliability ? High Availability (HA) Where high levels of reliability and uptime are of the utmost importance, as for example in call centre applications, the VoIPon SARK advanced High Availability option can be of huge business value. The HA cluster comprises two PBX servers with identical configurations running side by side and connected by a 'heart beat' mechanism. In the event of a failure of the primary system, fail-over to the secondary takes just a few seconds and requires no reprogramming or restart of either the phones, the VoIP accounts, gateways or ISDN circuits. The total downtime in such situations is usually around 12 to 20 seconds from initial failure to resumption of operations. When compared to the minimum 4 hour callout, or next business day support terms available from our competitors, this one feature alone can make a huge difference to the bottom line in call-critical businesses. Feature List Call Handling Call hold (with music) Blind-Attended Transfer with optional return on no answer Call ?camp? on extension Call re-direct or shunt Call pickup groups Call parking Call Forwarding - (on busy, no answer or unconditional) Call waiting (multi line handsets) Do not disturb IVR-Automated attendant Multi-level automated attendants for routing of calls more efficiently (i.e. press 1 for etc...) Direct dial to extension Interactive directory name-number lookup Direct record from handset or upload messages Multilevel user access for security Call queuing Call queuing with strict answer ordering Choice of call distribution methods including (ring all, round robin, round robin memory, least recently called first, fewest number of calls first or random) Static and dynamic agents to allow users to log-in-out of the call queues Caller announcements including queue position and estimated hold time. Link to IVR for in queue options Min. and Max. people in queue settings Max. wait time for queued calls Choice of hold music Voice mail Voicemail per extension (no port limits) Message retrieval by phone (local or remote) & web browser Email notification (with sound file if required) Visual and stutter dial tone message waiting indication (handset dependant) Group mailboxes Busy and Unavailable Messages Message forwarding and append options Multiple mailboxes for filing - storage Advanced call routing Automatic fail over for outbound calls Provider preferencing for least cost routing Dialled number manipulation pattern match, add-subtract digits) Route password protection (class of service) Inbound call routing (either number called, or calling number) Direct SIP inbound-outbound calling support or ENUM-SIP URI calling Transcoding between codecs for maximum compatibility Handset features (model dependant) Compatible with SIP compliant handsets 3 way conferencing Busy lamp field support Stutter dial tone for message wa...